Terms and conditions

ABUDUBU Limited Liability Company
Aleja Armii Krajowej 4A, Rzeszów, Poland 35-307
NIP: 8133923788 | REGON: 540105057

Effective Date: 07/01/2025

Welcome to ABUDUBU. By using our website, you agree to the following terms and conditions.

1. General

• These terms govern all sales, including those of Moroccan decorative items.

• We reserve the right to update these terms at any time.

Products

All products offered by ABUDUBU Limited Liability Company are imported from Morocco and undergo rigorous inspection processes to ensure quality and authenticity.

1. Inspection Process:

   • Products are first inspected at the seller's shop in Morocco to ensure they meet quality standards.

   • They are then re-inspected at the export company's warehouse for compliance with packaging and quality requirements.

   • Moroccan customs, operating under strict regulations, also inspect the goods to ensure they adhere to export laws.

   • Upon arrival in Poland, the products undergo a final inspection to confirm they are free of defects and meet customer expectations.

   • All items are packaged with utmost care to ensure protection during transit.

2. Pre-Ordered Items:
   For items made to order based on customer preferences (e.g., specific designs, colors, or custom sizes), additional care is taken during the production and inspection processes. These items are created uniquely for each customer and are not eligible for refunds except in cases of:

   • Damage during transit.

   • Manufacturing defects reported upon delivery.

3. Standard Orders:
   For non-customized, standard products:

   • Customers are entitled to a full refund within 14 days of delivery without providing any reason, as per consumer rights.

   • Refund requests for standard items must comply with the Refund Policy.

Refund Eligibility

Refunds are accepted under the following conditions:

1. For pre-ordered/customized items, refunds are only granted for:

   • Items damaged during transit.

   • Manufacturing defects identified and reported within 14 days of receipt.

2. For standard (non-customized) items, customers may request a refund within 14 days of receipt without providing a reason, provided the item is returned unused and in its original condition.

Shipping Costs

• Original shipping costs are non-refundable.

• Return shipping costs for standard orders are the customer’s responsibility unless the product is defective.

Complaint Terms for Different Product Groups (in compliance with European and Polish laws)

General Principles Applicable to All Product Groups

1. Legal Basis: Complaints are handled in accordance with the applicable European laws (including Directive 2011/83/EU and Regulation 2019/1020) and Polish law (Civil Code and the Act on Consumer Rights).

2. Consumer Rights: The buyer has the right to lodge a complaint if the product does not conform to the agreement, including cases of defects, damage during transport, or non-compliance with specifications.

3. Warranty and Guarantee: Products sold to consumers include a statutory 2-year warranty for defects from the date of delivery. If a commercial guarantee is provided, its terms will be included in the product documentation.

1. Complaint Terms for Cosmetic Products

• Non-compliance Issues: Complaints can be submitted for defective packaging, incorrect product description, or adverse effects caused by the product (when used as intended).

• Evidence Required:

  • Purchase receipt or invoice.

  • Product packaging, if applicable.

  • Medical documentation in case of adverse reactions.

• Exclusions: Complaints will not be considered if the product has been opened and used, except in cases of adverse reactions or quality defects.

• Resolution:

  • Replacement of the product.

  • Refund of the purchase price.

  • Investigation of adverse reactions as per cosmetic safety regulations.

3. Complaint Terms for Copper Products (Lanterns, Pendant Lamps, Wall-Hanging Lamps)

• Non-compliance Issues: Complaints can be submitted for dents, discoloration, poor workmanship, damaged wiring, or incorrect dimensions.

• Evidence Required:

  • Purchase receipt or invoice.

  • Photos of the defect/damage.

  • Packaging and labels.

• Inspection Period: Visible defects must be reported within 7 days of delivery; hidden defects within 2 years.

• Exclusions: Complaints resulting from improper installation or use contrary to the manual will not be accepted.

• Resolution:

  • Repair, replacement, or refund.

  • Return of damaged goods is required in case of replacement or refund.

4. Complaint Terms for Custom-Made Products

• Non-compliance Issues: Complaints can be lodged for deviations from the approved design, poor workmanship, or materials not matching the agreed specifications.

• Evidence Required:

  • Signed design documentation or agreement.

  • Photos of the product highlighting the discrepancies.

  • Invoice or purchase receipt.

• Inspection Period: Complaints must be lodged within 2 years of delivery, but visible defects or discrepancies from the design should be reported within 14 days.

• Exclusions: Complaints based on subjective dissatisfaction with design (if matching approved specifications) or improper handling after delivery.

• Resolution:

  • Repair or alteration to match the agreed design.

  • Replacement or refund if alteration is not feasible.

Additional Guidelines

1. Submission Process: Complaints can be submitted in writing via email, by post, or in person, including a clear description of the issue and required evidence.

2. Processing Time: Complaints will be addressed within 14 calendar days of receipt.

3. Transport Damage: In the case of damage during transport, a written protocol with the courier must be completed and attached to the complaint.

4. Returns and Refunds: In cases of refunds, payments will be made within 14 days after the resolution of the complaint.

If you need further customization or additional sections, feel free to ask!

Updated Complaint Terms for Ceramic Products (Handmade)

Ceramic products are handmade, which inherently leads to minor variations in dimensions, color, and finish. These characteristics are part of the artisanal nature of the products and are not considered defects unless they significantly deviate from the agreed specifications or render the product unsuitable for its intended purpose.

Complaint Terms for Ceramic Products

• Non-compliance Issues: Complaints can be submitted for:

  • Cracks, breaks, or structural weaknesses.

  • Significant deviations in dimensions or finish that impair functionality or deviate from agreed tolerances (specified in the product description or purchase agreement).

  • Damage during transport.

  • Surface imperfections (e.g., glaze issues) that are not characteristic of handmade production.

• Artisanal Variations: Minor variations in dimensions, color, and texture are inherent to handmade ceramic products and are not grounds for complaint unless they are clearly outside the agreed tolerances.

• Evidence Required:

  • Purchase receipt or invoice.

  • Photos of the defect or damage.

  • Description of the issue, including specific deviations.

• Inspection Period:

  • Visible defects must be reported within 7 days of delivery.

  • Hidden defects must be reported within 2 years from the delivery date.

Complaint Terms for Entrepreneurs and Sole Proprietorships

For Entrepreneurs (B2B Transactions)

1. Scope: Complaints from entrepreneurs are addressed under the terms of the purchase agreement, general commercial conditions, and the Polish Civil Code (Articles 556–576).

2. Warranty Limitations: Entrepreneurs are not covered by consumer protections under EU and Polish consumer laws. The seller may limit or exclude warranty liability in the agreement unless the defect was intentionally concealed.

3. Non-compliance Issues:

   • Defective materials or workmanship.

   • Significant deviations from agreed specifications or dimensions.

   • Damage during transport (if transport was arranged by the seller).

4. Evidence Required:

   • Purchase invoice.

   • Photos of the defect or damage.

   • Description of the issue, including the intended use and deviations observed.

5. Reporting Period: Defects must be reported within 7 days of discovery, but not later than 12 months from delivery unless otherwise agreed.

6. Resolution:

   • Repair, replacement, or partial refund, as determined by the agreement.

For Sole Proprietorships (B2C-like Transactions)

1. Scope: Sole proprietors purchasing goods for purposes not directly related to their business activities may invoke consumer rights under Polish law (Article 3855 of the Civil Code).

2. Rights Granted:

   • 2-year statutory warranty for defects.

   • Protection against unfair contractual terms.

3. Non-compliance Issues: Same as for consumers, including deviations from specifications, visible and hidden defects, and transport damage.

4. Evidence Required:

   • Purchase invoice or receipt.

   • Photos of the defect or damage.

   • Description of the issue, including observed deviations.

5. Reporting Period:

   • Visible defects must be reported within 7 days of delivery.

   • Hidden defects must be reported within 2 years from the delivery date.

6. Resolution:

   • Repair, replacement, or refund in accordance with consumer protections.

Additional Notes

1. Submission Process: Complaints can be submitted in writing via email, by post, or in person, including a detailed description of the issue and required evidence.

2. Processing Time: Complaints will be addressed within 14 calendar days of receipt.

3. Transport Damage: In cases of damage during transport, a written protocol with the courier must be completed and attached to the complaint.

4. Returns and Refunds: In cases of refunds, payments will be made within 14 days after the resolution of the complaint.

Let me know if you’d like further refinements or specific details added!

Unified Complaint Terms for Ceramic Products with Country-Specific Adaptations

Below are the unified rules applicable to all European countries, followed by country-specific adaptations to ensure compliance with local laws and regulations.

Common Rules for All European Countries

1. Legal Framework: Complaints are handled in accordance with EU directives, including:

   • Directive 1999/44/EC on consumer sales and guarantees.

   • Directive 2011/83/EU on consumer rights.

   • Directive 2019/771 on the sale of goods.

   • National laws specific to individual countries.

2. Warranty: Products include a 2-year statutory warranty for defects starting from the date of delivery.

3. Non-compliance Issues: Complaints may be submitted for:

   • Significant deviations in dimensions or finish impairing functionality (tolerances specified).

   • Damage during transport.

   • Structural weaknesses, cracks, or glaze defects beyond acceptable artisanal variations.

4. Artisanal Variations: Handmade ceramic products may have minor differences in size, color, or texture that are not considered defects unless outside agreed tolerances.

5. Evidence Required:

   • Proof of purchase (receipt or invoice).

   • Photos and/or videos of the defect or damage.

   • Description of the issue and deviation from specifications.

6. Resolution Options: Depending on the case, the seller may:

   • Repair the defect.

   • Replace the product.

   • Offer a refund (partial or full).

7. Reporting Period:

   • Visible defects: Report within 7 days of delivery.

   • Hidden defects: Report within 2 years of delivery.

Country-Specific Adaptations

Poland

• Legal Framework: Complaints are processed under the Polish Civil Code and the Act on Consumer Rights (Ustawa o Prawach Konsumenta).

• Specific Adaptation: For entrepreneurs (B2B), liability can be limited in the agreement, except for intentional concealment of defects. Sole proprietors can invoke consumer-like protections if the purchase is not strictly business-related.

• Resolution Timeline: The seller must respond to complaints within 14 days.

Germany

• Legal Framework: Complaints are governed by the German Civil Code (BGB) and EU directives.

• Specific Adaptation:

  • If a product is defective, the consumer can request either repair or replacement immediately.

  • Sellers have 14 days to resolve the issue or propose alternative solutions.

• Entrepreneurs: Warranty claims for B2B are subject to the terms in the purchase agreement unless fraud or gross negligence occurs.

France

• Legal Framework: Complaints are processed under the Code de la Consommation and EU consumer directives.

• Specific Adaptation:

  • Legal Guarantee of Conformity: Extends to 2 years for all products sold.

  • A defect that appears within 1 year is presumed to have existed at delivery, reducing the burden of proof on the consumer.

• Resolution Timeline: Complaints must be addressed within a "reasonable timeframe," typically interpreted as 14 days.

Italy

• Legal Framework: Governed by the Consumer Code (Codice del Consumo).

• Specific Adaptation:

  • Consumers have 2 months from discovering a defect to report it.

  • Sellers must address complaints within 30 days, longer than some other EU countries.

  • Artisanal products can have wider tolerances as long as specified at the point of sale.

Spain

• Legal Framework: Processed under the Ley General para la Defensa de los Consumidores y Usuarios.

• Specific Adaptation:

  • The consumer is entitled to free repair or replacement within 2 years of delivery.

  • Visible defects must be reported within 14 days of delivery.

• Resolution Timeline: Sellers must respond within 30 days to avoid liability penalties.

Netherlands

• Legal Framework: Complaints are governed by the Dutch Civil Code and EU consumer laws.

• Specific Adaptation:

  • Consumers are protected under the concept of “reasonable expectations of the product.”

  • Reporting must occur within a "reasonable time," typically 2 months after discovering the defect.

Sweden

• Legal Framework: Complaints follow the Consumer Purchases Act (Konsumentköplagen).

• Specific Adaptation:

  • Consumers have 3 years to file complaints regarding defects, exceeding the EU minimum.

  • Visible defects must be reported as soon as discovered, generally within a reasonable timeframe.

United Kingdom (Post-Brexit)

• Legal Framework: Complaints are handled under the Consumer Rights Act 2015 and local trade laws.

• Specific Adaptation:

  • Products must meet satisfactory quality standards and match the description.

  • Consumers have 30 days to reject defective goods for a refund. After that, repair or replacement is the primary remedy.

Additional Rules for Entrepreneurs and Sole Proprietors Across Europe

1. Entrepreneurs (B2B):

   • Warranty claims are governed by contractual agreements.

   • General liability for defects can be limited unless fraud or intentional concealment is involved.

2. Sole Proprietors:

   • If the purchase is unrelated to their business activity, consumer rights apply.

   • These include the 2-year statutory warranty and protections against unfair contractual terms.

Would you like additional countries or refinements for a specific legal jurisdiction

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Updated General Principles Applicable to All Product Groups

As a consumer, one of your most important rights is the right to be informed. Before making a purchase or entering into an agreement, you are entitled to receive clear, comprehensive, and accessible information about the product or service, the seller, and the terms of the transaction. Below are the key aspects you should be informed about before finalizing a purchase:

Pre-Purchase Information

1. Product and Service Details
   The main features of the product or service being offered. Clear descriptions of materials, dimensions, and functionality, especially for handmade or customized items.

2. Seller Information
   The seller’s business name, registration details, and identification information. Contact details, including an address, email, and (if available) phone number for efficient communication.

3. Pricing and Costs
   The total price, including taxes, shipping, and any additional fees. For subscriptions or agreements with recurring payments, the total cost for the billing period or monthly installments. Clear notification if costs of communication or returns (e.g., for oversized or non-postable items) exceed standard charges.

4. Payment and Delivery
   Payment methods and deadlines. Delivery timelines and methods, including specific conditions for handmade or custom-made products.

5. Complaints and Returns
   The seller’s complaint resolution process, including where to file complaints if it differs from the main business address. The consumer’s right to withdraw from an agreement, including the timeframe and procedure for doing so, along with any associated costs. The seller’s obligation to provide defect-free goods and details of post-sale services, warranties, or guarantees.

6. Contracts and Agreements
   If the agreement is ongoing or automatically renewable, the duration, conditions for termination, and any minimum obligations. The amount and conditions of any deposit or financial guarantee required. The functionality and technical compatibility of digital content, if applicable.

7. Consumer Protections
   The possibility of using out-of-court complaint and dispute resolution procedures, with guidance on how to access them. Notice of any circumstances under which the right to withdraw may not apply (e.g., custom-made or perishable goods).

Post-Purchase and Additional Rights

Defective Products You are entitled to receive goods free from defects. Any deviations from agreed specifications that impair functionality or quality are subject to complaint.
Good Practices and Compliance The seller must comply with codes of good practice, as defined in local and EU regulations, ensuring fair and transparent commercial practices.
Electronic Dispute Resolution Online sellers are required to inform consumers about the option to resolve disputes via the EU’s Online Dispute Resolution (ODR) platform.

Consumer Confirmation at Checkout

The seller must ensure that you explicitly acknowledge your obligation to pay before completing an order. This protects your right to make informed purchasing decisions.

These principles ensure that your rights as a consumer are protected and provide clarity for every stage of the transaction, from pre-purchase to post-purchase support. For more detailed policies, consult the relevant sections, such as Warranty, Complaints, and Returns.

Let me know if you need further adjustments!